Return Policy

The following general returns and replacement policy is applicable to all items sold on Pediagold

In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Is different from what was ordered
All the returns are fulfilled at the discretion of the seller.
All the items must be returned in their original condition, with the price tags, invoice receipt and in the original manufacturers box/packaging as delivered to you.
Any Replacements will be initiated after a thorough check of the product and the replacement will be dispatched within 2-3 business days.

Please find details below for Refund and return :

No.	Payment Refund Scenario	SLA
1	The customer cancelled the order before processing the order from our side or before Ready to ship mode.	48 Hours
2	RTO – order return because customer is not available at origin and later customer ask for refund.	48 Hours (Once product received from our end)

Later we redefine this SOP’s if we get more specific use cases where we can enhance the better customer experience.